At BenoraGlow, we believe a flawless look begins with professional-grade beauty tools that arrive at your doorstep with care and precision. We are committed not only to providing our best-in-class beauty products but also to ensuring they are delivered to you efficiently and responsibly. This policy outlines how we process, ship, and deliver the essential tools you need to bring your makeup artistry to life.

Our Shipping Philosophy
BenoraGlow is designed for the modern beauty enthusiast and professional makeup artist. To ensure product freshness, quality control, and efficient fulfillment, our premium beauty tools are shipped directly from our specialized beauty partners and global fulfillment centers.

This refined approach allows us to:

• Deliver Pristine Beauty Tools: Receive high-quality, hygienic makeup tools directly from their dedicated source.

• Maintain Accessible Pricing: Streamline logistics to offer professional-grade beauty essentials at a fair price point.

• Support a Smarter Supply Chain: Minimize unnecessary handling and storage, ensuring your beauty products arrive fresh and ready for use.

We appreciate your trust in our streamlined and thoughtful beauty logistics.

1. Processing Time & Shipping Fee
Every BenoraGlow order is handled with the same precision we apply to our beauty tools.

• Order Processing Time: Please allow 1-2 business days for us to meticulously process your order, perform final quality checks, and hygienically package your beauty items.

• Shipping Fee: We offer a flat $5.99 shipping fee on all orders to keep your beauty investment focused on the products, not the delivery.

2. Estimated Delivery Times
Because we source and fulfill our premium beauty tools through a dedicated network, delivery times may vary slightly depending on your location.

Please Note: These are estimated transit times and not guaranteed delivery dates. We appreciate your patience as we carefully get your beauty essentials to you.

3. Order Tracking
Once your beauty order is on its way, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order at www.17track.net Please note that it may take 1–2 business days for carrier updates to appear in the system after your shipping label is created. If your tracking status doesn't update immediately, rest assured that your carefully packaged beauty tools are still en route to you.

4. Customs, Duties & Taxes (International Orders)
For our international beauty lovers, shipments are sent DDU (Delivered Duty Unpaid).

• Your Responsibility: Any customs fees, duties, or import taxes levied by your local government are the responsibility of the customer.

• Delays: BenoraGlow is not responsible for delays caused by customs clearance processes.

• Note: Customs regulations vary by country, and we recommend checking your local import policies for personal care and beauty items.

5. Order Modifications & Cancellations
We process orders promptly to ensure you receive your beauty tools as quickly as possible.

If you need to change your shipping address or cancel your order, please contact us at service@beklono.com within 12 hours of placing your order. Once an order has entered the packing stage, we are unable to make modifications or cancellations.

6. Lost or Damaged Packages
Your satisfaction and the pristine condition of your beauty tools are our top priorities.

• Damaged or Defective Items: If your beauty product arrives damaged or is defective, please contact us within 72 hours of delivery with photos. We will arrange a free replacement to ensure you have perfect, working tools.

• Lost in Transit: If the shipping carrier confirms your package has been lost, we will send a replacement free of charge so you can continue your beauty routine without delay.